Returns and Refunds

Returns & Refunds Policy – Spirit Supply Co.
Effective Date: [6/19/25]

At Spirit Supply Co., we’re committed to delivering meaningful, faith-based apparel with quality and care. Because our products are made-to-order and fulfilled through third-party suppliers, we follow the policy outlined below.

  1. All Sales Are Final
    Due to the nature of our fulfillment process and the custom production of many items, we do not accept returns or exchanges for items ordered in the wrong size, color, or design. Please double-check your order details before completing your purchase.

  2. Damaged or Defective Items
    If your order arrives damaged, defective, or significantly different from what was described, please contact us within 7 days of delivery at support@spiritsupply.co. Include:

  • Your order number

  • A clear photo of the item and any damage

  • A brief description of the issue

Once verified, we will issue a replacement or refund at our discretion. We do not offer refunds for minor imperfections or delays caused by shipping carriers.

  1. Order Cancellations
    Orders can only be canceled within 12 hours of being placed. After that time, we begin processing and cannot guarantee cancellation.

  2. Refunds (if applicable)
    If your return request is approved, a refund will be issued to your original payment method. It may take 5–10 business days for the refund to appear, depending on your bank or card issuer.

  3. Lost or Delayed Orders
    If your package hasn’t arrived within 30 business days of shipment, please reach out to us. We’ll investigate and do our best to assist. However, we are not responsible for lost or stolen packages once marked as delivered by the carrier.

  4. Contact
    For questions about your order, please email support@spiritsupply.co with your order number and concern.